Customer relationship management according to Dynamics 365 BC

Customer relationship management in Dynamics NAV / BC offers support to the sales department, understanding this as the functions of marketing (market research, campaigns, etc.), commercial (agenda, opportunity management, etc.) and customer service. customer (loyalty, after-sales, etc.). Its main value is that it allows to have all the necessary information of contacts and interactions to … Read more

Data at the service of people management

Data is the basis on which to obtain quality information in a company and, therefore, is the first step in designing a valid strategy that allows take decisions and implement the necessary changes. They are, in short, the difference between going blind or playing it safe. Its use is increasingly widespread, although it has been … Read more

How it became the center of your organization

The history of ERP dates back to the 1960s and, today, it is the main tool for competitive and profitable companies. The enterprise resource planning software (Enterprise Resource Planner) allows you to manage all business processes and have all the information centralized in the same application, thus offering multiple advantages for the company. But how … Read more

Business transformation in the new normal

The new normality that has been imposed by the socio-sanitary crisis of 2020, from which it seems that we are beginning to emerge little by little, has caused numerous losses and problems for companies. Especially SMEs. But like any crisis, this one also represents a transformation opportunity business: an opportunity to rethink business models and … Read more

Improve the customer experience with an ERP

There are many reasons why a company decides to implement an ERP management system and, frequently, it is a combination of several. The possibility of optimizing financial processes, improving visibility throughout the company or informed decision-making are commonly cited as the reasons behind the decision, among other issues; but the ability of this software to … Read more